Return Policy

Thank you for shopping with Nail Lab NYC. We pride ourselves on quality and customer satisfaction. Please read our return policy carefully before making a purchase.

Press-On Nails & Beauty Products

Due to hygiene and safety standards, all press-on nails and beauty products are final sale and not eligible for return or exchange.

We recommend using our sizing guide or ordering a sizing kit before purchasing to ensure the best fit.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of delivery at info@naillabnyc.com with the following:

Your order number
Photos of the item and packaging
A brief description of the issue

We will review your request and offer a replacement or store credit if approved.

Nail Club Memberships

All Nail Club Memberships are non-refundable once purchased. Any unused benefits do not roll over or qualify for reimbursement.

Salon Services

Cancellations or rescheduling must be made at least 24 hours in advance.
No-shows or late cancellations may result in a cancellation fee or forfeited deposit.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact Us

If you have questions about our return policy, reach out to us at:

Email: info@naillabnyc.com